For many short-term rental owners, managing a single property can feel like running a full-time operation, especially when trying to stand out in a saturated market. But for Jordan and Holly Tilley, making the switch to Hosteeva turned their Bountiful, Utah rental into a smarter, more efficient business — and opened the door to new possibilities.
Smooth Start, Thanks to Hands-On Support
Getting started with a new platform can be intimidating. But for the Tilleys, onboarding was anything but stressful.
“Genesis was incredible during onboarding — honestly, I kept thinking, ‘We’re not paying enough for this level of support.’ He made the whole process so much easier for us.”
That level of white-glove service set the tone for everything that followed — no confusing handoffs, no vague FAQs. Just real people helping real hosts.
More Than Just Another Property
With most property management tools, it’s easy to feel like just another user. That’s what made Hosteeva stand out.
“It’s so nice having someone like Talia reach out directly. It feels way more personal than just being another number with a random PMS.”
From direct outreach to personalized check-ins, the Tilleys felt seen, supported, and part of something more collaborative — a partnership, not just a platform.
Booking Power Beyond Airbnb
For many small-scale hosts, Airbnb is often the starting point — and sometimes, the only point. But Hosteeva’s distribution power gave the Tilleys access to new channels and new guests.
“When everything was first set up, we started getting cool, random bookings we never would’ve had just sticking with Airbnb. That was awesome.”
Suddenly, their 3-bedroom, 6-bed home was reaching travelers they wouldn’t have found otherwise, filling up the calendar and boosting visibility in surprising ways.
Tools That Keep Hosts in Control
Another feature that’s made a difference for the Tilleys? Guest communication visibility.
“I love that I can go back and see exactly what the guest received and when — it really helps us make sure nothing falls through the cracks.”
When it comes to managing guest experiences, little things like communication logs make a big impact, saving time, avoiding confusion, and giving owners peace of mind.
Just Getting Started
Even with their strong start, the Tilleys know they’ve only tapped into a fraction of what Hosteeva can do.
“There’s so much power in the platform — we know we’re just scratching the surface. As we grow, we’re excited to really dig in and take advantage of everything it can do.”
Whether it’s automations, pricing intelligence, or new distribution channels, they’re excited to scale with Hosteeva and unlock more of the platform’s full potential.
Explore Jordan and Holly’s cozy Home in Bountiful, Utah — and see how Hosteeva helps hosts of every size dream a little bigger.
👉 Curious how Hosteeva can transform your rental business? Book a free demo today and discover what personalized support, smart technology, and unmatched reach can do for your property.
